m777live Privacy Policy

1. Introduction and Scope of This Policy

This Privacy Policy is issued by m777live ("Platform", "we") and applies to all users who register, browse, or use any part of our online betting platform at m777live.app. This policy describes the rights and responsibilities relating to your personal information in the context of the services we provide, including online slots, live casino, sports betting, poker, and fishing games.

By registering an account or using our platform, you acknowledge that you have read, understood, and agreed to this Privacy Policy. If you do not agree with any part of this policy, you are required to stop using the platform.

This policy is to be read together with the Terms & Conditions and Responsible Gambling Policy of m777live.

2. Information We Collect

m777live collects various categories of information depending on how you interact with our platform. This information falls into two main categories:

2.1 Information You Provide Directly

• Full name as stated on your identity card or MyKad
• Identity card number (MyKad) or passport number for identity verification purposes
• An active email address
• A mobile phone number registered in Malaysia
• The username and password you choose during registration
• Financial information such as bank account details, e-wallet (Touch 'n Go eWallet, DuitNow), or crypto wallet addresses (USDT, BTC, ETH) for deposit and withdrawal purposes
• Records of communications with our support team
• Any additional information you share during the account verification process

2.2 Information Collected Automatically

• IP address and general geolocation data
• Device type, operating system, and web browser used
• Activity logs for games and bets
• Session data such as login time, logout time, and session duration
• Records of deposit transactions, withdrawals, and bonus history
• Cookie data and similar tracking technologies

3. Purposes for Using Personal Information

m777live uses the personal information collected solely for the following purposes:

• Account management: Creating, verifying, and maintaining your player account on our platform
• Transaction processing: Processing deposits and withdrawals through supported payment methods, namely Touch 'n Go eWallet, DuitNow, online banking (FPX), and cryptocurrency
• Identity verification (KYC): Complying with anti-money laundering (AML) requirements and international licensing policies
• Customer support: Providing assistance via live chat and email in Bahasa Melayu and English
• Platform security: Detecting and preventing fraudulent activity, account misuse, and other security threats
• Legal compliance: Meeting legal obligations under the international licence we hold
• Service improvement: Analysing usage patterns to improve the gaming experience and platform usability
• Important communications: Sending notifications related to your account, security, or policy changes

m777live does not use your personal information to build third-party commercial profiles, and we do not sell your data to any advertiser or data broker.

4. Sharing and Disclosure of Information

m777live only shares your personal information in limited and controlled circumstances as follows:

• Payment service providers: Transaction information is shared with authorised payment processors solely to facilitate deposit and withdrawal transactions
• Game software providers: Minimum technical data required for game functionality is shared with licensed software providers
• Regulatory authorities: When required by law or by direction of a competent authority, we may need to disclose certain information
• Fraud prevention: Information may be shared with fraud prevention agencies to protect the interests of all players

All third parties working with m777live are bound by strict confidentiality agreements and are only permitted to use your data for the purposes specified.

5. Data Retention Period

m777live retains your personal information for as long as your account is active or as long as it is needed for the purposes stated in this policy. The following are the general principles of our retention periods:

• Active account data is retained for the lifetime of your account
• Financial transaction records are kept for the period required to meet licensing and audit obligations
• Customer support communication records are retained for service quality purposes
• After an account is closed or deactivated at your request, personal data will be deleted or anonymised within a reasonable period, except for data that must be retained for legal or regulatory reasons

You may request deletion of your data by contacting our support team, subject to mandatory retention requirements under our international licence.

6. Use of Cookies and Tracking Technologies

The m777live platform uses cookies and similar tracking technologies to improve the user experience. Cookies are small text files stored on your device when you visit our website.

• Essential cookies: Required for basic platform functions such as login authentication and session security
• Performance cookies: Collect aggregated data on how players use the platform for improvement purposes
• Functional cookies: Save your preferences such as language, display settings, and other choices

You can manage or disable cookies through your web browser settings. However, disabling certain cookies may affect the functionality and user experience of the m777live platform.

7. Account Security and Player Responsibilities

While m777live applies strong technical security measures, the security of your account also depends on your personal practices. We recommend that you:

• Use a unique and complex password for your m777live account — combine uppercase letters, lowercase letters, numbers, and symbols
• Do not share your password or login details with anyone, including family members
• Log out of your account after each session, especially when using a shared device
• Contact our support team immediately if you suspect any suspicious activity on your account
• Keep the email address and mobile phone number registered to your account up to date at all times

m777live will never ask for your password via email, SMS, or live chat. Any such request is a fraud attempt and should be reported to us.

8. Financial Information Protection

The security of financial transactions is the highest priority at m777live. All deposit and withdrawal processes are handled with layered protection:

• Financial data encryption using industry-standard security protocols
• Additional identity verification for withdrawal transactions
• Real-time transaction monitoring to detect unusual activity
• Deposit and withdrawal verification processes that are near-instant, typically within 1 hour for withdrawals

The minimum deposit is RM20 and the minimum withdrawal is RM100. Supported payment methods are Touch 'n Go eWallet, DuitNow, online banking via FPX, and cryptocurrency including USDT, BTC, and ETH.

9. Your Rights Regarding Personal Data

As an m777live player, you have the following rights regarding your personal information. Contact our support team to submit any request.

10. Privacy Policy Updates

m777live reserves the right to update or amend this Privacy Policy from time to time to reflect changes in our data practices, legal requirements, or new service features. Any material update will:

• Registered players will be notified via email or in-platform notification
• A new "Updated" date will be shown at the top of this policy
• Published on this page at least 14 days before taking effect, except for changes required immediately for legal reasons

Continued use of the m777live platform after notification of policy changes is considered your acceptance of the updated terms. If you do not agree with the changes, you must stop using the platform and may request account closure by contacting our support team.

11. How to Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or the processing of your personal data, please contact the m777live support team through the following channels:

• Live Chat: Available 24 hours a day, 7 days a week directly on the m777live platform — in Bahasa Melayu and English
• Email: [email protected]

Our team will endeavour to respond to all privacy-related enquiries within a reasonable time. For data deletion or correction requests, please include your account details so we can verify your identity before processing the request.